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      Slack Integration Guide

      Setyl integrates with Slack to help organizations manage their Slack licenses and user accounts. This guide explains how to connect Slack to Setyl, what permissions are required, and how data is used.

      How the Slack direct app connection works

      Once connected, the Slack integration allows you to user and license information directly from Slack into Setyl. User and license data pulled from Slack will continue to be updated automatically, helping you keep records accurate and reducing the need for manual updates in Setyl.

      What data is synced?

      Setyl will sync the following data:

      User: 

      • Name
      • Company Email
      • Phone Number
      • Job Title
      • Employee Profile Photo

      License:

      • License Name

      • Role

      • License Assignees

      • License Plan Type

      • License Start Date

      • License End Date

      • License Billed

      • License Seats

      How often does the sync occur?

      User and License data from Slack will sync automatically once every 24 hours and once upon initial integration. You can also trigger a manual sync at any time if needed.

       

      How to configure the Slack connection

      Prerequisites

      Before connecting Slack to Setyl, ensure you have:

      • Administrator access to your Slack workspace.
      • A Setyl account with Owner-level admin permissions.

      Connecting Slack to Setyl

      1. Navigate to Settings > Integrations in Setyl.

      2. Under Direct App Connections locate Slack

      3. Click Connect.

      4. Follow the on screen instructions to obtain an API Token from Slack. Fill in the API Token. 

      5. Click Save and Connect.

      Please note that it may take several minutes before data begins to sync after the initial connection has been made.

       

      Trigger a manual sync

      You can manually sync data from Slack by:

      1. Navigating to Settings > Integrations.
      2. Locate Slack under Direct App Connections.
      3. Select the 3 Dot Menu.
      4. Select Sync Now.

       

      Troubleshooting

      If the integration fails to connect:

      • Double-check your API Token.

      • Disconnect and reauthorize the Slack connection.

      • Ensure API access is enabled in Slack settings.

      • Contact Setyl support for further assistance

       

      Additional resources

      For more help, please visit our integration help pages, use the live chat at the bottom of the screen, or email us at hello@setyl.com.

      View a full list of Setyl integrations.