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Zendesk Integration Guide

Link your Setyl Assets, People and Apps to Zendesk support tickets.

With Zendesk connected, your support team can link Setyl records to tickets, and you can see each record's ticket history in Setyl.

What you can do

  • Import support tickets into Setyl.
  • Link Setyl records, such as Assets, People and Apps, to tickets.
  • See the history of support tickets on each record's profile, under Support Tickets.

Connect Zendesk

  1. Install the Setyl app from the Zendesk Marketplace.
  2. In Setyl, generate an API key under Settings > Company Settings > API Service, and use it to connect the Setyl app in Zendesk. See How do I use the Setyl API?
  3. In Setyl, go to Settings > Integrations, find Zendesk and click Connect.

Support ticket integrations are available on all plans.

Need help? Contact us on live chat or at hello@setyl.com.