Integrations
      Back to home
      1. Support Center & FAQs | Setyl
      2. Integrations

      Connectwise Manage Integration Guide

      Setyl integrates with Connectwise Manage allowing you to maintain an up-to-date inventory of IT assets. This guide explains how to connect ConnectWise Manage to Setyl, what permissions are required, and how the integration works.

      How the Connectwise integration works

      Once connected, the Connectwise integration allows you to discover and import assets from Connectwise into Setyl.  Assets imported from Connectwise will continue to be updated and maintained within Setyl automatically. This helps maintain accurate asset records and reduces the need for manual updates in Setyl.

      What data is synced?

      Setyl will sync the following asset data:

      • Name

      • Serial Number

      • Model

      • Manufacturer

      • Warranty Date

      • CPU

      • RAM

      • Operating System

      How often does the sync occur?

      Asset data from Connectwise will sync automatically once every 24 hours, Monday to Friday and once upon initial integration. You can also trigger a manual sync at any time if needed.

      Asset Auto Update can also be disabled. Further information, including how to configure integration priority settings, can be found here.

       

      Setting up the Connectwise integration

      Prerequisites

      Before connecting Connectwise to Setyl, ensure you have:

      • Administrator access to your Connectwise account

      • A Setyl account with Owner level admin permissions

      Connecting Connectwise to Setyl

      1. Navigate to Settings > Integrations in Setyl.

      2. Under Asset Detection Sources (MDM, RMM & others) locate Connectwise

      3. Click Connect.

      4. Under Connection follow the on screen instructions 

      5. Fill in the Company ID, Username and Password. 

      6. Click Save and Connect.

      Please note that it may take several minutes before assets begin to sync after the connection has been made.

      Further information on viewing and creating detected assets from an integration can be found here.

       


      Troubleshooting

      If the integration fails to connect:

      • Double-check your Company ID, Username and Password.

      • Disconnect and reauthorize the Connectwise connection.

      • Contact Setyl support for further assistance.

      Additional resources

      For further assistance, please visit our integration help pages, use the live chat at the bottom of the screen, or email us at hello@setyl.com.

      View a full list of Setyl integrations.