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Why isn't my integration syncing? Troubleshooting integration syncs

What to check when data from an integration is missing, out of date or showing an error.

Setyl syncs with each connected integration automatically. Most integrations sync every 1 to 7 days, depending on the integration. Check its guide in our integration help pages for the schedule.

Check the sync history

  1. Go to Settings > Integrations.
  2. Find the integration and click the date on its card.
  3. You'll see each recent sync, when it ran, and whether it finished or had errors.

Run a sync now

Click the ⋮ menu on the integration card and select Manual Re-Sync. See How to trigger a manual sync for an integration. A manual sync resets the schedule, so the next automatic sync is counted from that point.

Common problems

  • The sync is taking a long time. Large accounts can take several hours to sync, especially the first time, because Setyl has to wait for the other service to respond. Syncs run in the background, so you can keep using Setyl in the meantime. If a sync stops making progress, Setyl restarts it automatically.
  • The integration shows as disconnected. The account that connected it may have lost access, changed its password, or had its sessions revoked. Disconnect the integration and connect it again with an account that will stay in place.
  • Some records or fields are missing. The account or API key you connected with may not have permission to see everything. Check the permissions listed in the integration's guide, then run a manual sync.
  • New devices aren't in All Assets. They may be waiting in Assets > All Assets > To Review. See What are MDM integrations?
  • Asset details aren't updating. See "Why hasn't an asset updated?" in What is Asset Auto Update?
  • People are in the wrong status. See When is a Person assigned "Offboarding" status?

Connecting more than one tenant

NinjaOne, JumpCloud, Addigy and Meraki let you choose which organizations or tenants to sync into one Setyl account. Microsoft 365, Google Workspace and N-able N-central connect one tenant per Setyl account.

Still stuck?

Contact us on live chat or at hello@setyl.com. Tell us which integration it is and roughly when the problem started.